Grievance Officer
Grievance Redressal
Customers may contact the Grievance Officer of Spectracore Technologies regarding complaints or concerns relating to:
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Orders and payments
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Products and product descriptions
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Shipping and delivery
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Cancellation, returns, replacements and refunds
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Warranty and after-sales support
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Website use and customer accounts
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Privacy and personal-data processing
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Any other consumer grievance
Grievance Officer Details
Name: Sumit Kumar
Designation: Proprietor and Grievance Officer
Business: Spectracore Technologies
Address: A-249/1, Hari Nagar, Clock Tower, Near Amardeep Nursing Home, New Delhi – 110064, India
Email: admin@spectracore.in
Telephone: +91 97617 12228
Working hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Information Required
To help us examine and resolve a complaint, please provide:
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Customer’s full name
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Order number, where applicable
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Registered mobile number and email address
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Product name
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Clear description of the complaint
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Payment or transaction reference, where applicable
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Relevant photographs, videos or supporting documents
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Remedy or resolution requested
Please mention “Consumer Grievance” and the order number, where applicable, in the email subject line.
Complaint Timeline
Spectracore Technologies will ordinarily:
The time required may depend on the nature of the complaint, product inspection, courier or payment-provider investigation, and receipt of the necessary information from the customer.
Privacy Requests
Requests concerning access, correction, updating, erasure, withdrawal of consent or other concerns relating to personal data may also be submitted to the Grievance Officer at spectracorein@gmail.com / admin@spectracore.in.
Please use “Privacy Request” as the email subject and provide sufficient information to verify the request and identify the relevant customer account, order or communication.
